You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that some financial institutions may require additional time to process the refund and post it to your account.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us immediately. We will work with you to investigate the issue and ensure your refund is processed correctly. Please have your order number and proof of purchase ready when contacting us about a missing refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: sroguepackz Solutions
Address: Calle Morelos 78, Colonia Centro, 06000 Ciudad de México, Mexico
Phone: +52 55 7845 2913
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding public holidays.
